Telecom Europian Summit (22nd-24th September 2015) Vienna, Austria

Telecom Europian Summit will be organised from 22nd-24th September 2015 in Vienna, Austria.

In those purpose, hear from over 20 CEM experts from Europe’s leading fixed and mobile telecoms operators, including:

1. Marek Grabowski, Director B2B Customer Care, Orange Poland
2. Samo Osina, Director Customer Care, Telekom Slovenije
3. Trisha van Lammeren, Director Consumer, Marketing, T-Mobile Netherlands
4. Dorien Aerts, Marketing Director, MobileVikings
5. Jan Hruska, Director Channel Strategy & Performance, O2 Czech Republic
6. Sandra Sommerkorn, Head of Product Experience Design, Vodafone Germany
7. Michaela Jarisch, Director Customer Base Management, MTS Group
8. Anna Cygnaeus, Head of Customer Experience Excellence, Teliasonera
9. Thomas Kurbel, Head of Customer Experience, Kabel Deutschland
10. Erdem Saglamar, Head of Customer Experience, Turkcell Superonline
11. Lorenzo Bronzi, Global Head of Customer, Experience & Insight, Tele2

Organizers Note: Like you, here at Telecoms IQ we’ve realised that with mergers and acquisitions commonplace, and the popularity of OTT and digital services ever-rising the European telecoms market is changing, and there’s nothing anyone can do to stop it!

However, what you as CEM professionals can do is translate this complexity into a simple yet personalised experience for customers.

So welcome to the 5th annual CEM in Telecoms European Summit, where you can spend 3 days learning from over 20 of the region’s experts and networking with over 100 of your peers.

Make sure you tailor your agenda to suit the needs of your business and ensure you go back to the office with a tangible list of improvements you can make straight away. With stream topics including digital services, omni-channel strategy development, network performance, and customer loyalty,
there’s certainly something for everyone – read on for full details!

Plus, new for 2015, participate in the Customer Knowledge focus day and find out how to leverage the Voice of the Customer to ensure you are investing in fixing what matters most to customers.

On behalf of the entire Customer Experience in Telecoms events team, I look forward to welcoming you to Vienna in September!

Register now at!

Over the past five years, Telecoms IQ’s event portfolio has consistently delivered the highest quality of information sharing and networking opportunities at carefully focused operator-led conferences.

We combine structured networking with in-depth case studies and interactive sessions that ensure each attendee leaves with a stack of business
cards ready to drive their business forward.

Each of our events covers the most pressing questions our customers want answered, and Customer Experience Management in Telecoms Europe is no different. With operators desperate to deliver a best-in-class customer experience to remain competitive in this saturated market, this is the place to interact with the most senior leaders in this field.

Take advantage of the only event of its kind and meet experts from across the European region as they seek solution providers who can help them deliver a seamless and personalized experience for each of their customers.

If you are arriving by airplane on Vienna airport (Schwechat), we suggest you Total taxi transport to you accommodation which can select here (list of Vienna Hotels).

Somo additional notes:

Excellent networking opportunity with interesting insights on how other operators address customer experience!
– Alexander Finger,
Head of Online Care and Sales SMB, Swisscom,

The IQPC Customer Experience Management conference provided me with great ideas as well as valuable industry contacts. Highly recommended.
– Raymond Löhr, VP Customer Experience, UPC Broadband

Payment Terms Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice.
Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a $99 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received.