Telecom Europian Summit will be organised from 22nd-24th September 2015 in Vienna, Austria.
In those purpose, hear from over 20 CEM experts from Europe’s leading fixed and mobile telecoms operators, including:
1. Marek Grabowski, Director B2B Customer Care, Orange Poland
2. Samo Osina, Director Customer Care, Telekom Slovenije
3. Trisha van Lammeren, Director Consumer, Marketing, T-Mobile Netherlands
4. Dorien Aerts, Marketing Director, MobileVikings
5. Jan Hruska, Director Channel Strategy & Performance, O2 Czech Republic
6. Sandra Sommerkorn, Head of Product Experience Design, Vodafone Germany
7. Michaela Jarisch, Director Customer Base Management, MTS Group
8. Anna Cygnaeus, Head of Customer Experience Excellence, Teliasonera
9. Thomas Kurbel, Head of Customer Experience, Kabel Deutschland
10. Erdem Saglamar, Head of Customer Experience, Turkcell Superonline
11. Lorenzo Bronzi, Global Head of Customer, Experience & Insight, Tele2 Continue reading “Telecom Europian Summit (22nd-24th September 2015) Vienna, Austria”
Takeover has different meaning in different fields of industry. In general, takeover is some action in which you are moving one element with dependent attributes from one parent entity and put it on some other parent entity. The values of attributes must be the same before and after takeover.
For example, if you have some billing system with customer structure and contract structure on some customer. The contract structure can be very complex, lot of services with interdependent parameters. So, if you want to move one contract from one customer to another customer maintaining all services same, we are providing contract takeover. Continue reading “What is telecom takeover contract”
When a network failure happens it is up to the monitoring tools to detect, isolate, and help in correcting the errors that have occurred. If the monitoring agents are working properly, they should warn the administrator immediately so he can fix the problem as soon as possible. With the increase of network size and complexity administrators are in constant need of more sophisticated network traffic monitoring and analyzing tools that can keep up with the change. The function of these tools is not only detecting problems on time, but also to preventing complete network shut down, spotting outside and inside threats early, and helping the administrators to make good planning decisions. Continue reading “Video and audio traffic monitoring”
The ‘phone’ in smartphone is growing increasingly superfluous.
It almost goes without saying that smartphones these days perform far more than just transmitting voice and text messages from one place to another. They are television screens and mp3 players. They are internet browsers and maps. They are fitness tools and travel guides. Unlimited data plans therefore are one of the most important services telecoms operators should offer to meet their customers’ demands.
With the emergence of this smartphone age, the honeymoon period between customers and their operators is over. What was once a simple, straight-forward and monogamous relationship where the customer received a single fixed telephone line and one invoice a month has changed. It’s now one where operators must offer a variety of services to survive and the customer can make purchases from third parties such as content providers and resellers.
Consequently, traditional Business Support Systems (BSS) are inadequate for telecoms operators. They are not able to differentiate between the data types or what their customers are engaging in to run a smooth, customer friendly service.
Many businesses offer both prepay and post-pay services but they are complicatedly and expensively rated and charged on entirely different systems. This might cause inconvenience for your clients who would still rather have one single invoice for their services and will almost certainly cause you to dig deeper into your pockets. Continue reading “The Good, The Bad And The Ugly Of Convergent Billing”
Think of telecommunications as the world’s biggest machine. Strung together by complex networks, telephones, mobile phones and internet-linked PCs, the global system touches nearly all of us. It allows us to speak, share thoughts and do business with nearly anyone, regardless of where in the world they might be. Telecom operating companies operate or provide access to facilities for voice, data, text, sound, and video transmission through wired, wireless, or satellite networks.
Demand is driven by technological innovation and by growth in business activity and consumer spending. The profitability of individual companies depends on efficient operations and good marketing. Large companies enjoy economies of scale in providing a highly automated service to large numbers of customers and in building and maintaining networks. Smaller companies can compete effectively by focusing on underserved markets or by providing specialty services.
With rapid technological changes in telecommunications, those with up-to-date technical skills will have the best job opportunities.
Average earnings in telecommunications greatly exceed average earnings throughout private industry. Continue reading “What does a telecommunication job include?”